FM Help Desk: user complaint system as an FM approach for facilities management services in Universiti Tun Hussein Onn Malaysia (UTHM)

• Main Author: Shafie, Fazira
• Format: Thesis
• Language: English; English; English
• Published: 2013
• Subjects: TS Manufactures; TS155-194 Production management. Operations management
• Online Access: http://eprints.uthm.edu.my/1904/1/24p%20FAZIRA%20SHAFIE.pdf; http://eprints.uthm.edu.my/1904/3/FAZIRA%20SHAFIE%20COPYRIGHT%20DECLARATION.pdf; http://eprints.uthm.edu.my/1904/2/FAZIRA%20SHAFIE%20WATERMARK.pdf; http://eprints.uthm.edu.my/1904/

An efficient and effective facilities management contributes to the productivity of an organisation in achieving its core activities. Higher educational institutions (HEIs), with teaching and learning as their core activities, have several physical and non�physical facilities to manage. In reali...