The role of chatterbots in enhancing tourism: a case study of Penang tourism spots

• Main Authors: Kasinathan, Vinothini, Mustapha, Aida, Che Abdul Rani, Mohamad Firdaus, A. Mostafa, Salama
• Format: Article
• Language: English
• Published: 2020
• Subjects: G154.9 - 155.8 Travel and state. Tourism
• Online Access: http://eprints.uthm.edu.my/1807/1/J12083_506c33f6d112e0ead0ef896c4b876462.pdf; http://eprints.uthm.edu.my/1807/; https://doi.org/10.11591/ijai.v9.i4.pp569-575

Chatterbots have been widely used as a tool for conversational booking assistance mainly for hotels such as the Expedia. This paper extends the use of chatterbot beyond booking by presenting the proof of concept of a chatterbot expert system called the VIZARD. The proposed VIZARD is developed using...