Influencing Factors to Use E-Hailing Transport for Food Delivery Service

E-Hailing services are considered as on-demand vehicles that affect the efficiency of food delivery. This system improves the process of collecting and sending orders from customers in a short period of time. This study aims to determine the level of consumer acceptance or satisfaction with food del...

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Main Authors: Wan Azfizatul Az Zarah Wan Mohamad Yusoff, Wan Azfizatul Az Zarah Wan Mohamad Yusoff, Nuraisha Arissa Mohd Razip, Nuraisha Arissa Mohd Razip, Kamarudin Ambak, Kamarudin Ambak, Ahmad Raqib Ab Ghani, Ahmad Raqib Ab Ghani, Leksmono Suryo Putranto, Leksmono Suryo Putranto
Format: Article
Language:English
Published: uthm 2023
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Online Access:http://eprints.uthm.edu.my/10489/1/J16054_42f049183387abb279ee4e40474d73c8.pdf
http://eprints.uthm.edu.my/10489/
https://doi.org/10.30880/ijscet.2023.14.02.003
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spelling my.uthm.eprints.104892023-11-27T07:24:28Z http://eprints.uthm.edu.my/10489/ Influencing Factors to Use E-Hailing Transport for Food Delivery Service Wan Azfizatul Az Zarah Wan Mohamad Yusoff, Wan Azfizatul Az Zarah Wan Mohamad Yusoff Nuraisha Arissa Mohd Razip, Nuraisha Arissa Mohd Razip Kamarudin Ambak, Kamarudin Ambak Ahmad Raqib Ab Ghani, Ahmad Raqib Ab Ghani Leksmono Suryo Putranto, Leksmono Suryo Putranto T Technology (General) E-Hailing services are considered as on-demand vehicles that affect the efficiency of food delivery. This system improves the process of collecting and sending orders from customers in a short period of time. This study aims to determine the level of consumer acceptance or satisfaction with food delivery services using the e-Hailing system. The objective of this study is to identify the factors that influence the community to use e-Hailing food delivery services and to determine the most dominant factor in e-Hailing services according to Technology Acceptance Model (TAM). The location of the study is in the urban area and also semi-urban in the districts of Johor. A self-administrated online questionnaire was distributed among 258 respondents in the study area. Part of the questionnaire was constructed based on the TAM. Correlation and regression analysis were used in the analysis of this study. The results of this study show that the relationship between variables TAM (β = 0.443), perceived ease of use, and perceived usefulness are strongly correlated based on significant values (p < 0.001) showed the independent variable (Intention to Use) influenced the acceptance of user behaviour towards e-Hailing. Among the suggestions to increase consumers of food delivery services among e-Hailing users is to reduce delivery charges for nearby areas so that consumers can buy food at various stores. This can help other vendors and riders in this eHailing food delivery service uthm 2023 Article PeerReviewed text en http://eprints.uthm.edu.my/10489/1/J16054_42f049183387abb279ee4e40474d73c8.pdf Wan Azfizatul Az Zarah Wan Mohamad Yusoff, Wan Azfizatul Az Zarah Wan Mohamad Yusoff and Nuraisha Arissa Mohd Razip, Nuraisha Arissa Mohd Razip and Kamarudin Ambak, Kamarudin Ambak and Ahmad Raqib Ab Ghani, Ahmad Raqib Ab Ghani and Leksmono Suryo Putranto, Leksmono Suryo Putranto (2023) Influencing Factors to Use E-Hailing Transport for Food Delivery Service. INTERNATIONAL JOURNAL OF SUSTAINABLE CONSTRUCTION ENGINEERING AND TECHNOLOGY, 14 (2). pp. 23-30. ISSN 2180-3242 https://doi.org/10.30880/ijscet.2023.14.02.003
institution Universiti Tun Hussein Onn Malaysia
building UTHM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Tun Hussein Onn Malaysia
content_source UTHM Institutional Repository
url_provider http://eprints.uthm.edu.my/
language English
topic T Technology (General)
spellingShingle T Technology (General)
Wan Azfizatul Az Zarah Wan Mohamad Yusoff, Wan Azfizatul Az Zarah Wan Mohamad Yusoff
Nuraisha Arissa Mohd Razip, Nuraisha Arissa Mohd Razip
Kamarudin Ambak, Kamarudin Ambak
Ahmad Raqib Ab Ghani, Ahmad Raqib Ab Ghani
Leksmono Suryo Putranto, Leksmono Suryo Putranto
Influencing Factors to Use E-Hailing Transport for Food Delivery Service
description E-Hailing services are considered as on-demand vehicles that affect the efficiency of food delivery. This system improves the process of collecting and sending orders from customers in a short period of time. This study aims to determine the level of consumer acceptance or satisfaction with food delivery services using the e-Hailing system. The objective of this study is to identify the factors that influence the community to use e-Hailing food delivery services and to determine the most dominant factor in e-Hailing services according to Technology Acceptance Model (TAM). The location of the study is in the urban area and also semi-urban in the districts of Johor. A self-administrated online questionnaire was distributed among 258 respondents in the study area. Part of the questionnaire was constructed based on the TAM. Correlation and regression analysis were used in the analysis of this study. The results of this study show that the relationship between variables TAM (β = 0.443), perceived ease of use, and perceived usefulness are strongly correlated based on significant values (p < 0.001) showed the independent variable (Intention to Use) influenced the acceptance of user behaviour towards e-Hailing. Among the suggestions to increase consumers of food delivery services among e-Hailing users is to reduce delivery charges for nearby areas so that consumers can buy food at various stores. This can help other vendors and riders in this eHailing food delivery service
format Article
author Wan Azfizatul Az Zarah Wan Mohamad Yusoff, Wan Azfizatul Az Zarah Wan Mohamad Yusoff
Nuraisha Arissa Mohd Razip, Nuraisha Arissa Mohd Razip
Kamarudin Ambak, Kamarudin Ambak
Ahmad Raqib Ab Ghani, Ahmad Raqib Ab Ghani
Leksmono Suryo Putranto, Leksmono Suryo Putranto
author_facet Wan Azfizatul Az Zarah Wan Mohamad Yusoff, Wan Azfizatul Az Zarah Wan Mohamad Yusoff
Nuraisha Arissa Mohd Razip, Nuraisha Arissa Mohd Razip
Kamarudin Ambak, Kamarudin Ambak
Ahmad Raqib Ab Ghani, Ahmad Raqib Ab Ghani
Leksmono Suryo Putranto, Leksmono Suryo Putranto
author_sort Wan Azfizatul Az Zarah Wan Mohamad Yusoff, Wan Azfizatul Az Zarah Wan Mohamad Yusoff
title Influencing Factors to Use E-Hailing Transport for Food Delivery Service
title_short Influencing Factors to Use E-Hailing Transport for Food Delivery Service
title_full Influencing Factors to Use E-Hailing Transport for Food Delivery Service
title_fullStr Influencing Factors to Use E-Hailing Transport for Food Delivery Service
title_full_unstemmed Influencing Factors to Use E-Hailing Transport for Food Delivery Service
title_sort influencing factors to use e-hailing transport for food delivery service
publisher uthm
publishDate 2023
url http://eprints.uthm.edu.my/10489/1/J16054_42f049183387abb279ee4e40474d73c8.pdf
http://eprints.uthm.edu.my/10489/
https://doi.org/10.30880/ijscet.2023.14.02.003
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score 13.209306