HASOLOAN, H. I. P. (2012). REVISITED THE IMPORTANCE AND PERFORMANCE ANALYSIS (IPA) AND KANO MODEL FOR CUSTOMER SATISFACTION MEASUREMENT. Global Engineers and Technologists Review.
استشهاد بنمط شيكاغوHASOLOAN, HAERY IAN PIETER. REVISITED THE IMPORTANCE AND PERFORMANCE ANALYSIS (IPA) AND KANO MODEL FOR CUSTOMER SATISFACTION MEASUREMENT. Global Engineers and Technologists Review, 2012.
MLA استشهادHASOLOAN, HAERY IAN PIETER. REVISITED THE IMPORTANCE AND PERFORMANCE ANALYSIS (IPA) AND KANO MODEL FOR CUSTOMER SATISFACTION MEASUREMENT. Global Engineers and Technologists Review, 2012.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.