Critical success factor in the implementation of MBWA in UAE public sector

• Main Authors: Kudus, Norliah, Ali, Mohamed Abdalla Hussin
• Format: Article
• Language: English
• Published: Philstat 2022
• Online Access: http://eprints.utem.edu.my/id/eprint/26387/2/CRITICAL%20SUCCESS%20FACTOR%20IN%20UAE%20PUBLIC%20SECTOR.PDF; http://eprints.utem.edu.my/id/eprint/26387/; https://www.philstat.org/index.php/MSEA/article/view/105/95

Management by Walking Around MBWA is a management style that involves the leadership techniques that a manager practices when managing an organization. It involves any technique adopted by managers to motivate their employees, in addition to directing and controlling them. MBWA is mainly based on three major issues which are the characteristics of leaders, the characteristics of subordinates, and the organizational environment. Management styles are categorized based on the influence managers have on employees, it can be through their power, their ability to use that power, and through the managers’ behaviour as autocratic, democratic, and laissez-faire. In this study, the critical factors that shape the success of the implementation of MBWA in public sector are examined in the municipality and utility organizations in UAE as a case study towards.