Determinants Of Patient Loyalty: A Preliminary Study On Muslim Friendly Hospital In Malaysia

The purpose of the research is to determine the patient loyalty in the Muslim friendly hospitals using the SERVQUAL model in Malaysia. Hospitals around the world seem to slowly concentrate on their service quality policies. With a growing competition service q...

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Bibliographic Details
Main Authors: Azman, Nurul Amira Irfa, Abdul Rashid, Nurulizwa, Ismail, Norain, Al-Shami, Samer Ali Hussein
Format: Article
Language:English
Published: The Mattingley Publishing Co., Inc. 2020
Online Access:http://eprints.utem.edu.my/id/eprint/25198/2/1.PDF
http://eprints.utem.edu.my/id/eprint/25198/
http://testmagzine.biz/index.php/testmagzine/article/view/2852/2500
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