E-government trust model (Egov-trust) that enhances the usage of e-government services among users in Iraq

• Main Authors: Al Nidawy, Ban Qasim Jawad, Sidek, Safiah, Al-Shami, Samer Ali Hussein, Elzamly, Abdelrafe
• Format: Article
• Language: English
• Published: Little Lion Scientific 2020
• Online Access: http://eprints.utem.edu.my/id/eprint/25139/2/2.PDF; http://eprints.utem.edu.my/id/eprint/25139/; http://www.jatit.org/volumes/Vol98No3/5Vol98No3.pdf

The widespread usage of ICTs has led to the inevitable evolution of services provided by the government to the emergence of e-government. The success of the e-government requires the usage of these electronic services by citizens. Several challenges have been identified that limit the usage of e-government. In this context, many researchers argued that trust is one of the most important determiners of the usage of egovernment among users. An investigation of trust in relation to the use of e-government among users is still lacking, especially in Iraq. The purpose of this research proposal is to propose a research work that provides a nuanced understanding of the constructs of trust that influence the usage of e-government among users. For this purpose, the factors that contribute to trust analyzed using an integration of two theories UTAUT2 and TOE, the integration of UTAUT2 and TOE is known as I-TOE. This study adopted a survey method, in which questionnaires were analyzed from 694 respondents derived from a stratified random sampling method. Four main hypotheses have been tested and CB-SEM and PLS-SEM have been used for testing and validating the measurement and structure of the EGOV-TRUST model. The study found that there has been a positive relationship between the individual, technological, organizational, environmental dimensions of trust and these factors have positive effects on the use of e-government. It can be concluded that the EGOV-TRUST model has the potential to enhance the usage of e-government among its users. This research contributes to the knowledge of adopting e-government, focusing on deconstructing the element of trust that enhances the usage of e-government. The model can be used as guidelines for governments, especially the developing countries for enhancing the usage of e-government among users