IT outsourcing as an innovative strategy for economic advancement: lessons from Malaysia
IT outsourcing is seen as an innovative strategy for organizations to leverage on its several major benefits. The motivations for ITO can be in forms of technological, economic and business benefits. Moreover, ITO generates income for the nation economy. This is possible in onshore and offshore...
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| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2013
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| Subjects: | |
| Online Access: | http://eprints.utem.edu.my/id/eprint/11466/1/Dr_Yusri_IEEE.pdf http://eprints.utem.edu.my/id/eprint/11466/ |
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| Summary: | IT outsourcing is seen as an innovative strategy for
organizations to leverage on its several major benefits. The
motivations for ITO can be in forms of technological, economic
and business benefits. Moreover, ITO generates income for the
nation economy. This is possible in onshore and offshore
outsourcing activities. This study explores the literature and our
previous studies on ITO in banking and public healthcare sector
in Malaysia. We aim to answer the motivations for, risks and
challenges in and how ITO contributes towards nations’
economies. The study finds that ITO benefits can be mainly
categorized into strategic, economic or business and technological
benefits. Risks and challenges faced by the organizations under
studies are many which can be grouped into financial,
information, technical, human resource, project management,
risk management and relationship management. Developing
countries can tap on her cost effective and innovative proposals
to attract potential clients to outsource their IT services and
functions to them. |
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