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The Relationship Between Total Quality Management (TQM) Practices. Service Quality, Market Orientation, And Organizational Performance

Organizations. both manufacturing and service have realized the importance of quality. Therefore. they have been influenced by some quality programs related to Total Quality Management (TQM). TQM is always said to provide a lot of benefits to the organization. One of them is better service quality....

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Main Author: Samat, Nusrah
Format: Thesis
Language:English
Published: 2004
Subjects:
HF5001-6182 Business
Online Access:http://eprints.usm.my/47768/1/NUSRAH%20BINTI%20SAMAT000024.pdf
http://eprints.usm.my/47768/
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spelling my.usm.eprints.47768 http://eprints.usm.my/47768/ The Relationship Between Total Quality Management (TQM) Practices. Service Quality, Market Orientation, And Organizational Performance Samat, Nusrah HF5001-6182 Business Organizations. both manufacturing and service have realized the importance of quality. Therefore. they have been influenced by some quality programs related to Total Quality Management (TQM). TQM is always said to provide a lot of benefits to the organization. One of them is better service quality. which is crucial for service organizations in satisfying customers' needs and wants. Some of the antecedents of market orientation are part of the elements under TQM. 2004 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/47768/1/NUSRAH%20BINTI%20SAMAT000024.pdf Samat, Nusrah (2004) The Relationship Between Total Quality Management (TQM) Practices. Service Quality, Market Orientation, And Organizational Performance. Masters thesis, Universiti Sains Malaysia.
institution Universiti Sains Malaysia
building Hamzah Sendut Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Sains Malaysia
content_source USM Institutional Repository
url_provider http://eprints.usm.my/
language English
topic HF5001-6182 Business
spellingShingle HF5001-6182 Business
Samat, Nusrah
The Relationship Between Total Quality Management (TQM) Practices. Service Quality, Market Orientation, And Organizational Performance
description Organizations. both manufacturing and service have realized the importance of quality. Therefore. they have been influenced by some quality programs related to Total Quality Management (TQM). TQM is always said to provide a lot of benefits to the organization. One of them is better service quality. which is crucial for service organizations in satisfying customers' needs and wants. Some of the antecedents of market orientation are part of the elements under TQM.
format Thesis
author Samat, Nusrah
author_facet Samat, Nusrah
author_sort Samat, Nusrah
title The Relationship Between Total Quality Management (TQM) Practices. Service Quality, Market Orientation, And Organizational Performance
title_short The Relationship Between Total Quality Management (TQM) Practices. Service Quality, Market Orientation, And Organizational Performance
title_full The Relationship Between Total Quality Management (TQM) Practices. Service Quality, Market Orientation, And Organizational Performance
title_fullStr The Relationship Between Total Quality Management (TQM) Practices. Service Quality, Market Orientation, And Organizational Performance
title_full_unstemmed The Relationship Between Total Quality Management (TQM) Practices. Service Quality, Market Orientation, And Organizational Performance
title_sort relationship between total quality management (tqm) practices. service quality, market orientation, and organizational performance
publishDate 2004
url http://eprints.usm.my/47768/1/NUSRAH%20BINTI%20SAMAT000024.pdf
http://eprints.usm.my/47768/
_version_ 1683231603179913216
score 13.153044

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