Patient Satisfaction Toward Medical Ward Services In Hospital Universiti Sains Malaysia (HUSM) AND Hospital Kota Bharu (HKB)

• Main Authors: Winn, Than, Baba, Abdul Aziz
• Format: Article
• Language: English
• Published: Pusat Pengajian Sains Perubatan, Universiti Sains Malaysia 2004
• Subjects: R Medicine
• Online Access: http://eprints.usm.my/45692/1/GP...Patien%20Satisfaction%20Toward%20Medical%20Ward%20Services%20In%20Hospital%20Universiti%20Sains%20Malaysia%28HUSM%29%20And%20Hospital%20Kota%20Bharu%28HKB%29...2004...-24%20pages.pdf; http://eprints.usm.my/45692/

There are several definitions of patient satisfaction given hy different authors. For instance, Steiber defined satisfaction as a subjective perception of the customer who receives a service (Steiber,1990). Pascoe defined patient satisfaction as a health care recipient's reaction to salient...