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Tesco Stores (M) Sdn. Bhd.: Employee Retention Strategy To Reduce Cashier Turnover Rate

This case study examined the high turnover rate among cashiers at Tesco grocery stores in Bukit Mertajam, Malaysia. The main objective of the study was to identify the issues and the root causes of high employee turnover. This study interviewed key informants such as the HR manager and the trading m...

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Main Author: Teh, Peh Nee
Format: Thesis
Language:English
Published: 2014
Subjects:
HF5001-6182 Business
Online Access:http://eprints.usm.my/44484/1/TEH%20PEH%20NEE.pdf
http://eprints.usm.my/44484/
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spelling my.usm.eprints.44484 http://eprints.usm.my/44484/ Tesco Stores (M) Sdn. Bhd.: Employee Retention Strategy To Reduce Cashier Turnover Rate Teh, Peh Nee HF5001-6182 Business This case study examined the high turnover rate among cashiers at Tesco grocery stores in Bukit Mertajam, Malaysia. The main objective of the study was to identify the issues and the root causes of high employee turnover. This study interviewed key informants such as the HR manager and the trading manager in the Front-end department and reviewed company reports to get some ideas about the current situation. All interviews were conducted in Tesco stores located in Bukit Mertajam during office working hours. The case using five analytical tools including Cause-and-Effect Analysis (Fishbone Diagram); Observation and Effect Analysis; SWOT analysis, Benchmarking Analysis, and a cashier‟s satisfaction survey. 2014 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/44484/1/TEH%20PEH%20NEE.pdf Teh, Peh Nee (2014) Tesco Stores (M) Sdn. Bhd.: Employee Retention Strategy To Reduce Cashier Turnover Rate. Masters thesis, Universiti Sains Malaysia.
institution Universiti Sains Malaysia
building Hamzah Sendut Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Sains Malaysia
content_source USM Institutional Repository
url_provider http://eprints.usm.my/
language English
topic HF5001-6182 Business
spellingShingle HF5001-6182 Business
Teh, Peh Nee
Tesco Stores (M) Sdn. Bhd.: Employee Retention Strategy To Reduce Cashier Turnover Rate
description This case study examined the high turnover rate among cashiers at Tesco grocery stores in Bukit Mertajam, Malaysia. The main objective of the study was to identify the issues and the root causes of high employee turnover. This study interviewed key informants such as the HR manager and the trading manager in the Front-end department and reviewed company reports to get some ideas about the current situation. All interviews were conducted in Tesco stores located in Bukit Mertajam during office working hours. The case using five analytical tools including Cause-and-Effect Analysis (Fishbone Diagram); Observation and Effect Analysis; SWOT analysis, Benchmarking Analysis, and a cashier‟s satisfaction survey.
format Thesis
author Teh, Peh Nee
author_facet Teh, Peh Nee
author_sort Teh, Peh Nee
title Tesco Stores (M) Sdn. Bhd.: Employee Retention Strategy To Reduce Cashier Turnover Rate
title_short Tesco Stores (M) Sdn. Bhd.: Employee Retention Strategy To Reduce Cashier Turnover Rate
title_full Tesco Stores (M) Sdn. Bhd.: Employee Retention Strategy To Reduce Cashier Turnover Rate
title_fullStr Tesco Stores (M) Sdn. Bhd.: Employee Retention Strategy To Reduce Cashier Turnover Rate
title_full_unstemmed Tesco Stores (M) Sdn. Bhd.: Employee Retention Strategy To Reduce Cashier Turnover Rate
title_sort tesco stores (m) sdn. bhd.: employee retention strategy to reduce cashier turnover rate
publishDate 2014
url http://eprints.usm.my/44484/1/TEH%20PEH%20NEE.pdf
http://eprints.usm.my/44484/
_version_ 1643711018229039104
score 13.154949

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