The Perceived Performance Of Construction Firms In The United Arab Emirates In The Context Of Total Quality Management Environment

• المؤلف الرئيسي: Shakir, Firas Jalal
• التنسيق: أطروحة
• اللغة: English
• منشور في: 2011
• الموضوعات: TH1-9745 Building construction
• الوصول للمادة أونلاين: http://eprints.usm.my/43281/1/FIRAS%20JALAL%20SHAKIR.pdf; http://eprints.usm.my/43281/

This study was carried out to compare and contrast the performance of construction firms that implement the TQM philosophy and the ones that do not via statistically measuring three major indicators of performance (i.e. employee satisfaction, operational effectiveness and customer satisfaction). Fur...