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The Perceived Performance Of Construction Firms In The United Arab Emirates In The Context Of Total Quality Management Environment

This study was carried out to compare and contrast the performance of construction firms that implement the TQM philosophy and the ones that do not via statistically measuring three major indicators of performance (i.e. employee satisfaction, operational effectiveness and customer satisfaction). Fur...

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Main Author: Shakir, Firas Jalal
Format: Thesis
Language:English
Published: 2011
Subjects:
TH1-9745 Building construction
Online Access:http://eprints.usm.my/43281/1/FIRAS%20JALAL%20SHAKIR.pdf
http://eprints.usm.my/43281/
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spelling my.usm.eprints.43281 http://eprints.usm.my/43281/ The Perceived Performance Of Construction Firms In The United Arab Emirates In The Context Of Total Quality Management Environment Shakir, Firas Jalal TH1-9745 Building construction This study was carried out to compare and contrast the performance of construction firms that implement the TQM philosophy and the ones that do not via statistically measuring three major indicators of performance (i.e. employee satisfaction, operational effectiveness and customer satisfaction). Furthermore, this study aimed to highlight the benefits of TQM implementation in the construction industry. The theoretical framework for the study was drawn from the European Foundation Quality Model (EFQM, 2010). A correlational research employed a purely quantitative approach to gather information on employees from some construction firms in Dubai and their performance. 321 employees were randomly selected from some construction firms in Dubai. 2011 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/43281/1/FIRAS%20JALAL%20SHAKIR.pdf Shakir, Firas Jalal (2011) The Perceived Performance Of Construction Firms In The United Arab Emirates In The Context Of Total Quality Management Environment. Masters thesis, Universiti Sains Malaysia.
institution Universiti Sains Malaysia
building Hamzah Sendut Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Sains Malaysia
content_source USM Institutional Repository
url_provider http://eprints.usm.my/
language English
topic TH1-9745 Building construction
spellingShingle TH1-9745 Building construction
Shakir, Firas Jalal
The Perceived Performance Of Construction Firms In The United Arab Emirates In The Context Of Total Quality Management Environment
description This study was carried out to compare and contrast the performance of construction firms that implement the TQM philosophy and the ones that do not via statistically measuring three major indicators of performance (i.e. employee satisfaction, operational effectiveness and customer satisfaction). Furthermore, this study aimed to highlight the benefits of TQM implementation in the construction industry. The theoretical framework for the study was drawn from the European Foundation Quality Model (EFQM, 2010). A correlational research employed a purely quantitative approach to gather information on employees from some construction firms in Dubai and their performance. 321 employees were randomly selected from some construction firms in Dubai.
format Thesis
author Shakir, Firas Jalal
author_facet Shakir, Firas Jalal
author_sort Shakir, Firas Jalal
title The Perceived Performance Of Construction Firms In The United Arab Emirates In The Context Of Total Quality Management Environment
title_short The Perceived Performance Of Construction Firms In The United Arab Emirates In The Context Of Total Quality Management Environment
title_full The Perceived Performance Of Construction Firms In The United Arab Emirates In The Context Of Total Quality Management Environment
title_fullStr The Perceived Performance Of Construction Firms In The United Arab Emirates In The Context Of Total Quality Management Environment
title_full_unstemmed The Perceived Performance Of Construction Firms In The United Arab Emirates In The Context Of Total Quality Management Environment
title_sort perceived performance of construction firms in the united arab emirates in the context of total quality management environment
publishDate 2011
url http://eprints.usm.my/43281/1/FIRAS%20JALAL%20SHAKIR.pdf
http://eprints.usm.my/43281/
_version_ 1643710707123879936
score 13.18916

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