A Balanced Scorecard Approach To Measuring Industry Performance

Stakeholders of the Malaysian construction industry produced a Construction Industry Master Plan to chart the strategic direction for the industry for a ten-year period between 2006 and 2015. The objectives of this paper were to review the recommendations of the master plan using the Balanced Sco...

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Main Authors: Toong , Khuan Chan, Poh , Tin Hiap
Format: Article
Language:English
Published: Penerbit Universiti Sains Malaysia 2012
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Online Access:http://eprints.usm.my/42149/1/Art_2_jcdc17-s1.pdf
http://eprints.usm.my/42149/
http://web.usm.my/jcdc/vol17_s1_2012/Art%202_jcdc17-s1.pdf
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spelling my.usm.eprints.42149 http://eprints.usm.my/42149/ A Balanced Scorecard Approach To Measuring Industry Performance Toong , Khuan Chan Poh , Tin Hiap TH1-9745 Building construction Stakeholders of the Malaysian construction industry produced a Construction Industry Master Plan to chart the strategic direction for the industry for a ten-year period between 2006 and 2015. The objectives of this paper were to review the recommendations of the master plan using the Balanced Scorecard approach, to develop a performance management framework for the construction industry and to propose a set of performance measures to allow stakeholders to monitor the progress of the implementation of the master plan in achieving its strategic aims. The Balanced Scorecard approach was used to evaluate the critical success factors, strategic thrusts and recommendations to ensure that the master plan presents a balanced view to enhance the industry's competitive standing. The review revealed that the recommendations generally address all four Balanced Scorecard perspectives but lacked focus on customer relationships in the customer perspective and customer management in the Internal Processes Perspective. Additional recommendations are suggested to address these gaps. A list of key performance measures for the Malaysian construction industry has been selected by linking each strategic thrust with the relevant performance measures. Penerbit Universiti Sains Malaysia 2012 Article PeerReviewed application/pdf en http://eprints.usm.my/42149/1/Art_2_jcdc17-s1.pdf Toong , Khuan Chan and Poh , Tin Hiap (2012) A Balanced Scorecard Approach To Measuring Industry Performance. Journal of Construction in Developing Countries , 17 (1). pp. 23-41. ISSN 1823-6499 http://web.usm.my/jcdc/vol17_s1_2012/Art%202_jcdc17-s1.pdf
institution Universiti Sains Malaysia
building Hamzah Sendut Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Sains Malaysia
content_source USM Institutional Repository
url_provider http://eprints.usm.my/
language English
topic TH1-9745 Building construction
spellingShingle TH1-9745 Building construction
Toong , Khuan Chan
Poh , Tin Hiap
A Balanced Scorecard Approach To Measuring Industry Performance
description Stakeholders of the Malaysian construction industry produced a Construction Industry Master Plan to chart the strategic direction for the industry for a ten-year period between 2006 and 2015. The objectives of this paper were to review the recommendations of the master plan using the Balanced Scorecard approach, to develop a performance management framework for the construction industry and to propose a set of performance measures to allow stakeholders to monitor the progress of the implementation of the master plan in achieving its strategic aims. The Balanced Scorecard approach was used to evaluate the critical success factors, strategic thrusts and recommendations to ensure that the master plan presents a balanced view to enhance the industry's competitive standing. The review revealed that the recommendations generally address all four Balanced Scorecard perspectives but lacked focus on customer relationships in the customer perspective and customer management in the Internal Processes Perspective. Additional recommendations are suggested to address these gaps. A list of key performance measures for the Malaysian construction industry has been selected by linking each strategic thrust with the relevant performance measures.
format Article
author Toong , Khuan Chan
Poh , Tin Hiap
author_facet Toong , Khuan Chan
Poh , Tin Hiap
author_sort Toong , Khuan Chan
title A Balanced Scorecard Approach To Measuring Industry Performance
title_short A Balanced Scorecard Approach To Measuring Industry Performance
title_full A Balanced Scorecard Approach To Measuring Industry Performance
title_fullStr A Balanced Scorecard Approach To Measuring Industry Performance
title_full_unstemmed A Balanced Scorecard Approach To Measuring Industry Performance
title_sort balanced scorecard approach to measuring industry performance
publisher Penerbit Universiti Sains Malaysia
publishDate 2012
url http://eprints.usm.my/42149/1/Art_2_jcdc17-s1.pdf
http://eprints.usm.my/42149/
http://web.usm.my/jcdc/vol17_s1_2012/Art%202_jcdc17-s1.pdf
_version_ 1643710422680862720
score 13.211869