Cover Image

Service Quality Assessment In Ecotourism Areas: The Case Of Tasik Kenyir Resort Management

In a recent debate to improve resorts management in ecotourism area, the suitability of customer satisfaction survey in order to improve the quality of service in the resorts and in the ecotourism has become an issue. The main purpose of the study is to measure the level of customer satisfaction wit...

Full description

Saved in:
Bibliographic Details
Main Author: Rahman, Faiz Abd
Format: Thesis
Language:English
Published: 2012
Subjects:
TH1-9745 Building construction
Online Access:http://eprints.usm.my/41790/1/FAIZ_ABD_RAHMAN.pdf
http://eprints.usm.my/41790/
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.usm.eprints.41790
record_format eprints
spelling my.usm.eprints.41790 http://eprints.usm.my/41790/ Service Quality Assessment In Ecotourism Areas: The Case Of Tasik Kenyir Resort Management Rahman, Faiz Abd TH1-9745 Building construction In a recent debate to improve resorts management in ecotourism area, the suitability of customer satisfaction survey in order to improve the quality of service in the resorts and in the ecotourism has become an issue. The main purpose of the study is to measure the level of customer satisfaction with products and services offered and to identify the factors that influence customer satisfaction.This study was conducted in Kenyir Lake Terengganu. Kenyir Lake was chosen as the study area because these areas meet the characteristics of ecotourism area. 2012-02 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/41790/1/FAIZ_ABD_RAHMAN.pdf Rahman, Faiz Abd (2012) Service Quality Assessment In Ecotourism Areas: The Case Of Tasik Kenyir Resort Management. Masters thesis, Universiti Sains Malaysia.
institution Universiti Sains Malaysia
building Hamzah Sendut Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Sains Malaysia
content_source USM Institutional Repository
url_provider http://eprints.usm.my/
language English
topic TH1-9745 Building construction
spellingShingle TH1-9745 Building construction
Rahman, Faiz Abd
Service Quality Assessment In Ecotourism Areas: The Case Of Tasik Kenyir Resort Management
description In a recent debate to improve resorts management in ecotourism area, the suitability of customer satisfaction survey in order to improve the quality of service in the resorts and in the ecotourism has become an issue. The main purpose of the study is to measure the level of customer satisfaction with products and services offered and to identify the factors that influence customer satisfaction.This study was conducted in Kenyir Lake Terengganu. Kenyir Lake was chosen as the study area because these areas meet the characteristics of ecotourism area.
format Thesis
author Rahman, Faiz Abd
author_facet Rahman, Faiz Abd
author_sort Rahman, Faiz Abd
title Service Quality Assessment In Ecotourism Areas: The Case Of Tasik Kenyir Resort Management
title_short Service Quality Assessment In Ecotourism Areas: The Case Of Tasik Kenyir Resort Management
title_full Service Quality Assessment In Ecotourism Areas: The Case Of Tasik Kenyir Resort Management
title_fullStr Service Quality Assessment In Ecotourism Areas: The Case Of Tasik Kenyir Resort Management
title_full_unstemmed Service Quality Assessment In Ecotourism Areas: The Case Of Tasik Kenyir Resort Management
title_sort service quality assessment in ecotourism areas: the case of tasik kenyir resort management
publishDate 2012
url http://eprints.usm.my/41790/1/FAIZ_ABD_RAHMAN.pdf
http://eprints.usm.my/41790/
_version_ 1643710322346819584
score 13.160551

Similar Items