Privatized Facilities Management at Government Hospitals in the Northern Region of Malaysia

• Main Author: Saddum, Muhammad Nizar
• Format: Thesis
• Language: English
• Published: 2015
• Subjects: T Technology; TA1-2040 Engineering (General). Civil engineering (General)
• Online Access: http://eprints.usm.my/40809/1/Privatized_Facilities_Management_at_Government_Hospitals_in_the_Northern_Region_of_Malaysia.pdf; http://eprints.usm.my/40809/

Perlaksanaan penswastaan perkhidmatan sokongan hospital bagi meningkatkan keberkesanan dan kecekapan pengurusan kemudahan di hospital kerajaan tidak pernah diverifikasikan sejak mula dilaksanakan pada tahun 1997. Kajian ini menghuraikan cara perlaksanaan penswastaan perkhidmatan penyenggaraan fasiliti, menyiasat masalah dan menilai tahap kepuasan kakitangan hospital terhadap perlaksanaan perkhidmatan penyelenggaraan fasiliti di kawasan kajian. Beberapa sesi temuramah telah dijalankan bersama pihak syarikat konsesi dan borang soal selidik telah diedarkan bagi mencapai objektif kajian. Perlaksanaan “Hospital Specific Implementation Plan (HSIP)”, “Deduction Formula”, “Management Information System (MIS)” dan penyelenggaraan fasiliti secara menyeluruh telah dijalankan oleh syarikat konsesi bagi mencapai piawaian dan prosedur operasi hospital. Maklumbalas daripada 472 kakitangan hospital yang terlibat dalam kajian ini menunjukkan bahawa masalah yang paling ketara berlaku yang berkaitan dengan perkhidmatan lift dengan index purata 2.37 dan kebocoran disebabkan lapisan kalis air gagal berfungsi dengan indeks purata 3.28. Secara keseluruhannya, pihak kakitangan hospital berpuas hati dengan perlaksanaan penswastaan perkhidmatan pengurusan fasiliti di kawasan kajian dengan keseluruhan indeks purata 4.0. Oleh itu, langkah-langkah tebatan yang sesuai boleh dijalankan oleh Kementerian Kesihatan untuk projek pembinaan hospital kerajaan pada masa hadapan bagi meningkatkan keberkesanan dan kecekapan perkhidmatan penyenggaraan di hospital kerajaan. ________________________________________________________________________________________________________________________ The effectiveness and efficiency of facility management services at government hospitals in Perlis, Kedah and Pulau Pinang have not been assessed or verified since its privatization in 1997. This study overviews the privatization implementation of facility engineering maintenance services, investigate the common problems and determine the satisfaction level of hospital staffs in the study area. Several interview sessions have been conducted with key personnel from the concession company and the questionnaires were distributed in order to achieve the objective of this study. A Hospital Specific Implementation Plan (HSIP), deduction formula, Management Information System (MIS) and comprehensive facility maintenance program was set down to be applied to ensure the works carried out is satisfactory to technical requirements and standards of hospital operation. The result obtained from 472 hospital staff involved in this study shows that the most significant problems occurred were related to lift services with an average index of 2.37 and waterproofing leakages with an average index of 3.28. The average index rating scale in this study on the privatized of facilities management is satisfactory with an average index of 4.0. Thus, appropriate mitigation measures can be carried out by the Ministry of Health for future construction of government hospital projects and to improve the effectiveness and efficiency of facility engineering maintenance services.