The Moderating Role Of Safety Perception On Perceived Justice And Service Recovery Satisfaction Relation
Several studies have reported significant link between perceived justice dimensions, and satisfaction service recovery with different impact of the dimensions (procedural, interactional, distributional) on satisfaction service recovery, and some prove similar relationship between the dimensions u...
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| 主要な著者: | , |
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| その他の著者: | |
| フォーマット: | Book Section |
| 言語: | English |
| 出版事項: |
School of Social Sciences, USM
2017
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| 主題: | |
| オンライン･アクセス: | http://eprints.usm.my/39179/1/ART_5.pdf http://eprints.usm.my/39179/ |
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