Retail Efficiency And Productivity Enhancement Through Ergonomic Design
Ergonomic design is one of the primary keys in improving the retail business process efficiency and productivity. Design concept & methods applied in the following research are applied on back-end processes of retail management and not standard B2C (business to consumers) environment. Major part...
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my.usm.eprints.38759 http://eprints.usm.my/38759/ Retail Efficiency And Productivity Enhancement Through Ergonomic Design Ooi, Boon Jiet Majid, Ahmad Zuhairi Abdul NX Arts in general Ergonomic design is one of the primary keys in improving the retail business process efficiency and productivity. Design concept & methods applied in the following research are applied on back-end processes of retail management and not standard B2C (business to consumers) environment. Major parts of the research are applied on live-project and hence the results of this research are highly dependent on thousands of users’ feedback and critiques.The hypothesis of our designer is proved, that through controlled design environment and actual customers’ feedbacks, an enhanced ergonomic design in retail management is able to increase the user to perform daily retail management task significantly faster. Human made error were greatly reduced and precision of the expected results were a lot higher. Not to mention training hours for new user to adapt to the new design are decreased from 12 hours to less than 3 hours (An average of 300% decrease on training hours). These design methods in ergonomic design are hence proven to enhanced retail efficiency and productivity with immediate and significant effects 2014 Conference or Workshop Item PeerReviewed application/pdf en http://eprints.usm.my/38759/1/FULL_PAPER_079.pdf Ooi, Boon Jiet and Majid, Ahmad Zuhairi Abdul (2014) Retail Efficiency And Productivity Enhancement Through Ergonomic Design. In: 1st International Conference on Creative Media, Design & Technology (REKA) 2014, 25-27 November, 2014, Pulau Pinang, Malaysia. |
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NX Arts in general Ooi, Boon Jiet Majid, Ahmad Zuhairi Abdul Retail Efficiency And Productivity Enhancement Through Ergonomic Design |
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Ergonomic design is one of the primary keys in improving the retail business process efficiency and productivity. Design concept & methods applied in the following research are applied on back-end processes of retail management and not standard B2C (business to consumers) environment. Major parts of the research are applied on live-project and hence the results of this research are highly dependent on thousands of users’ feedback and critiques.The hypothesis of our designer is proved, that through controlled design environment and actual customers’ feedbacks, an enhanced ergonomic design in retail management is able to increase the user to perform daily retail management task significantly faster. Human made error were greatly reduced and precision of the expected results were a lot higher. Not to mention training hours for new user to adapt to the new design are decreased from 12 hours to less than 3 hours (An average of 300% decrease on training hours). These design methods in ergonomic design are hence proven to enhanced retail efficiency and productivity with immediate and significant effects |
format |
Conference or Workshop Item |
author |
Ooi, Boon Jiet Majid, Ahmad Zuhairi Abdul |
author_facet |
Ooi, Boon Jiet Majid, Ahmad Zuhairi Abdul |
author_sort |
Ooi, Boon Jiet |
title |
Retail Efficiency And Productivity Enhancement Through Ergonomic Design |
title_short |
Retail Efficiency And Productivity Enhancement Through Ergonomic Design |
title_full |
Retail Efficiency And Productivity Enhancement Through Ergonomic Design |
title_fullStr |
Retail Efficiency And Productivity Enhancement Through Ergonomic Design |
title_full_unstemmed |
Retail Efficiency And Productivity Enhancement Through Ergonomic Design |
title_sort |
retail efficiency and productivity enhancement through ergonomic design |
publishDate |
2014 |
url |
http://eprints.usm.my/38759/1/FULL_PAPER_079.pdf http://eprints.usm.my/38759/ |
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1662755713561133056 |
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13.2014675 |