Resistance To Change And Erp Implementation Success: The Moderating Role Of Change Management Initiatives
Enterprise Resource Planning (ERP) is a useful tool that builds strong capabilities, improves performance, supports better decision making, and provides competitive advantage for businesses. ERP aims to help the management by setting better business practices and equipping them with the right inf...
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Asian Academy of Management (AAM)
2006
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Online Access: | http://eprints.usm.my/35940/1/AAMJ_11-2-1.pdf http://eprints.usm.my/35940/ http://web.usm.my/aamj/11.2.2006/AAMJ%2011-2-1.pdf |
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my.usm.eprints.35940 http://eprints.usm.my/35940/ Resistance To Change And Erp Implementation Success: The Moderating Role Of Change Management Initiatives U. Ahmed, Zafar Zbib, Imad Arokiasamy, Sawaridass T. Ramayah, T. Ramayah Lo , May Chiun HD28-70 Management. Industrial Management Enterprise Resource Planning (ERP) is a useful tool that builds strong capabilities, improves performance, supports better decision making, and provides competitive advantage for businesses. ERP aims to help the management by setting better business practices and equipping them with the right information to take timely decision. In any new technology implementation, one of the issues that need to be addressed is the resistance to change. Many implementations have failed due to strong resistance from the end users. Thus, the main purpose of this paper is to test the impact of resistance to change on ERP's implementation success and how change management initiatives acts in the capacity of a moderating role. Using data collected from 69 manufacturing organizations through a mail survey, it was found that resistance to change is negatively related to achievement of predetermined goals (b = –0.930, p < 0.01) and user satisfaction (b = –0.952, p < 0.01). Further, change management initiatives did not moderate the relationship between resistance and predetermined goals but it moderated the relationship between resistance and user satisfaction. In addition, change management initiatives have a direct positive impact on user satisfaction. This research concludes that the human factor is very important in ERP's implementation. Asian Academy of Management (AAM) 2006 Article PeerReviewed application/pdf en http://eprints.usm.my/35940/1/AAMJ_11-2-1.pdf U. Ahmed, Zafar and Zbib, Imad and Arokiasamy, Sawaridass and T. Ramayah, T. Ramayah and Lo , May Chiun (2006) Resistance To Change And Erp Implementation Success: The Moderating Role Of Change Management Initiatives. Asian Academy of Management Journal (AAMJ), 11 (2). pp. 1-17. ISSN 1394-2603 http://web.usm.my/aamj/11.2.2006/AAMJ%2011-2-1.pdf |
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HD28-70 Management. Industrial Management U. Ahmed, Zafar Zbib, Imad Arokiasamy, Sawaridass T. Ramayah, T. Ramayah Lo , May Chiun Resistance To Change And Erp Implementation Success: The Moderating Role Of Change Management Initiatives |
description |
Enterprise Resource Planning (ERP) is a useful tool that builds strong capabilities,
improves performance, supports better decision making, and provides competitive
advantage for businesses. ERP aims to help the management by setting better business
practices and equipping them with the right information to take timely decision. In any
new technology implementation, one of the issues that need to be addressed is the
resistance to change. Many implementations have failed due to strong resistance from the
end users. Thus, the main purpose of this paper is to test the impact of resistance to
change on ERP's implementation success and how change management initiatives acts in
the capacity of a moderating role. Using data collected from 69 manufacturing
organizations through a mail survey, it was found that resistance to change is negatively
related to achievement of predetermined goals (b = –0.930, p < 0.01) and user
satisfaction (b = –0.952, p < 0.01). Further, change management initiatives did not
moderate the relationship between resistance and predetermined goals but it moderated
the relationship between resistance and user satisfaction. In addition, change
management initiatives have a direct positive impact on user satisfaction. This research
concludes that the human factor is very important in ERP's implementation. |
format |
Article |
author |
U. Ahmed, Zafar Zbib, Imad Arokiasamy, Sawaridass T. Ramayah, T. Ramayah Lo , May Chiun |
author_facet |
U. Ahmed, Zafar Zbib, Imad Arokiasamy, Sawaridass T. Ramayah, T. Ramayah Lo , May Chiun |
author_sort |
U. Ahmed, Zafar |
title |
Resistance To Change And Erp Implementation
Success: The Moderating Role Of Change
Management Initiatives |
title_short |
Resistance To Change And Erp Implementation
Success: The Moderating Role Of Change
Management Initiatives |
title_full |
Resistance To Change And Erp Implementation
Success: The Moderating Role Of Change
Management Initiatives |
title_fullStr |
Resistance To Change And Erp Implementation
Success: The Moderating Role Of Change
Management Initiatives |
title_full_unstemmed |
Resistance To Change And Erp Implementation
Success: The Moderating Role Of Change
Management Initiatives |
title_sort |
resistance to change and erp implementation
success: the moderating role of change
management initiatives |
publisher |
Asian Academy of Management (AAM) |
publishDate |
2006 |
url |
http://eprints.usm.my/35940/1/AAMJ_11-2-1.pdf http://eprints.usm.my/35940/ http://web.usm.my/aamj/11.2.2006/AAMJ%2011-2-1.pdf |
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1643708640182403072 |
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