The effects of organization support, organizational justice, and organizational politics on organizational citizenship behavior among nurses : the role of commitment and trust as moderators

• Main Author: Lau , Tiam Yit
• Format: Thesis
• Language: English
• Published: 2003
• Subjects: HD28-70 Management. Industrial Management
• Online Access: http://eprints.usm.my/35549/1/LAU_TIAM_YIT_%28KHK%29_%28NN24%29.pdf; http://eprints.usm.my/35549/

Kajian ini bertujuan meninjau perhubungan di antara tiga pembolehubah organisasi (sokongan organisasi yang ditanggap, keadilan organisasi dan politik organisasi yang ,- ditanggap) sebagai anteseden kepada dua bentuk gelagat kewarganegaraan (OCBIgelagat kewarganegaraan yang berfokuskan individu dan OCBO- gelagat kewarganegaraan yang berfokuskan organisasi). Komitmen organisasi and kepercayaan (trust) juga ditinjau sama ada variabel ini menyederhana (moderate) perhubungan di antara variabel organisasi dengan OCB. Sampal kajian ini terdiri daripqda 276 jururawat di enam buah hospital swasta yang beroperasi di Pulau Pinang. HasiL regresi menunjukkan bahawa sokongan organisasi dan keadilan · ·• prosedur mempunyai perhubungan yang positif dengan OCBO manakala politik- "mengikuti arus" mempunyai perhubungan yang negatif dengan OCBO. Keadilan prosedur mempunyai perhubungan yang positif dengan OCBI manakala keadilan distributif mempunyai perhubungan negatif dengan OCBI. The purpose of this research was to investigate the relationship of three organizational variables (perceived organizational support, organizational justice and perceived organizational politics) as antecedents to two forms of OCB (OCBI-interpersonally focused and OCBO-organizational focused). Additionally, organizational commitment and trust were examined as moderators in the relationship between organizational variables and OCB. The sample in this study consisted of 276 nurses attached to six private hospitals operating on the island of Penang. The regression results showed that perceived organizational support and procedural justice had a positive influence on OCBO whereas politics-go along to get ahead had a· negative impact on OCBO. Additionally, procedural justice had a positive relationship with OCBI whilst distributive justice was negatively related to OCBI.