Development of self-assessment tools to evaluate quality activities and system

• Main Author: Koay, Leeng Sze
• Format: Thesis
• Language: English
• Published: 2003
• Subjects: TJ1-1570 Mechanical engineering and machinery
• Online Access: http://eprints.usm.my/35535/1/KOAY_LEENG_SZE_%28KHK%29_%28NN24%29.pdf; http://eprints.usm.my/35535/

Kajian ini bertujuan untuk membina suatu- instrumen penilaian kendiri bagi mengukur prestasi kualiti sesebuah organisasi. Pengukuran prestasi yang diiktiraf seperti Malcolm Baldrige National Quality Award (MBNQA) dan ,Deming Prize digunakan sebagai asas atau rangka utama dalam pembinaan instrumen ini. Instrumen penilaian kendiri seperti ini adalah penting dalam mana-mana organisasi kerana ia dapat digunakan oleh sesiapa sahaja dalam organisasi itu pada bila-bila masa untuk memantau prestasi masa kini mahupun masa lepas. Iajuga dapat digunakan sebagai satu panduan masa hadapan untuk kemajuan berterusan. Terlalu bergantung kepada penilaian pihak ketiga amat memakan masa dan belanja. This research study endeavors to develop a self-assessment toot to measure quality performance in an organization. Recognized performance measurement standard such as Malcolm Baldrige National Quality Award and Deming Prize are used as a basis or major framework in developing the self-assessment tools. Self-assessment is an important tool in any organization since it can be utilized anytime and by anybody in the organization to evaluate past and existing performance and as a guide for future continuous improvement. Too much reliance on a third party assessment is time consuming and expensive.