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Dimensions to measure service quality in private higher education institutions.

Service quality has become an important component of businesses in the service industries across the world. The educational services sector has gone through drastic changes over the decades in realising the vision and mission towards achieving the highest service quality standards to meet its growin...

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Main Author: Shuib, Munir
Format: Article
Language:English
Published: National Higher Education Research Institute, Universiti Sains Malaysia 2011
Subjects:
LB2300 Higher Education
Online Access:http://eprints.usm.my/34839/1/BULLETIN_17_PART_3.pdf
http://eprints.usm.my/34839/
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id my.usm.eprints.34839
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spelling my.usm.eprints.34839 http://eprints.usm.my/34839/ Dimensions to measure service quality in private higher education institutions. Shuib, Munir LB2300 Higher Education Service quality has become an important component of businesses in the service industries across the world. The educational services sector has gone through drastic changes over the decades in realising the vision and mission towards achieving the highest service quality standards to meet its growing customer needs. The modern education has to look to its future survival, beyond its current disciplinary organisation and quality of standards. This involves identifying new modes of providing service quality to enhance the institutions’ competitive advantage and performance. National Higher Education Research Institute, Universiti Sains Malaysia 2011-06 Article PeerReviewed application/pdf en http://eprints.usm.my/34839/1/BULLETIN_17_PART_3.pdf Shuib, Munir (2011) Dimensions to measure service quality in private higher education institutions. Bulletin of Higher Education Research. pp. 9-12. ISSN 1675-6428
institution Universiti Sains Malaysia
building Hamzah Sendut Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Sains Malaysia
content_source USM Institutional Repository
url_provider http://eprints.usm.my/
language English
topic LB2300 Higher Education
spellingShingle LB2300 Higher Education
Shuib, Munir
Dimensions to measure service quality in private higher education institutions.
description Service quality has become an important component of businesses in the service industries across the world. The educational services sector has gone through drastic changes over the decades in realising the vision and mission towards achieving the highest service quality standards to meet its growing customer needs. The modern education has to look to its future survival, beyond its current disciplinary organisation and quality of standards. This involves identifying new modes of providing service quality to enhance the institutions’ competitive advantage and performance.
format Article
author Shuib, Munir
author_facet Shuib, Munir
author_sort Shuib, Munir
title Dimensions to measure service quality in private higher education institutions.
title_short Dimensions to measure service quality in private higher education institutions.
title_full Dimensions to measure service quality in private higher education institutions.
title_fullStr Dimensions to measure service quality in private higher education institutions.
title_full_unstemmed Dimensions to measure service quality in private higher education institutions.
title_sort dimensions to measure service quality in private higher education institutions.
publisher National Higher Education Research Institute, Universiti Sains Malaysia
publishDate 2011
url http://eprints.usm.my/34839/1/BULLETIN_17_PART_3.pdf
http://eprints.usm.my/34839/
_version_ 1643708323625697280
score 13.214268

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