Transformational leadership enhances customer satisfaction

• Main Authors: Nor Mohd Desa, Kamariah, Ahmad Kassim, Norliya
• Format: Article
• Language: English
• Published: Persatuan Pustakawan Malaysia 2010
• Subjects: Z Bibliography. Library Science. Information Resources
• Online Access: http://eprints.usm.my/33987/1/9Kamariah_OK.pdf; http://eprints.usm.my/33987/; http://www.myjurnal.my/public/browse-journal-view.php?id=271

This paper discusses about transformational leadership that enhances customer satisfaction. It covers briefly related issues such as leadership, transformational leadership, total quality management (TQM), quality management system (QMS) ISO 9001:2008, and customer satisfaction. The discussion is fo...