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Service with - a smile if possible

THE government wants the public delivery system to be drastically improved. Chief Secretary to the government Tan Sri Mohd Sidek Hassan has ordered heads of department to make unannounced visits to public counters to check out the situation. The chief secretary believes the most important part of...

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Main Author: Abd Razak, Dzulkifli
Format: Article
Language:English
Published: 2007
Subjects:
HC79 Special topics-Including air pollution, automation,consumer demand, famines, flow of funds,etc.
Online Access:http://eprints.usm.my/33275/1/DZUL284.pdf
http://eprints.usm.my/33275/
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spelling my.usm.eprints.33275 http://eprints.usm.my/33275/ Service with - a smile if possible Abd Razak, Dzulkifli HC79 Special topics-Including air pollution, automation,consumer demand, famines, flow of funds,etc. THE government wants the public delivery system to be drastically improved. Chief Secretary to the government Tan Sri Mohd Sidek Hassan has ordered heads of department to make unannounced visits to public counters to check out the situation. The chief secretary believes the most important part of service is speed. "Everyone expects to be served fast, be it at the government departments, banks or restaurants. I would rather be served fast with or without a smile rather than not be served at all. But the best and ideal service is one that is fast and with a smile," he said. This is possible going by the examples he singled out—Subang Jaya's Municipal Council, the Employees Provident Fund office in Petaling Jaya and Immigration Department offices. 2007-04-15 Article PeerReviewed application/pdf en http://eprints.usm.my/33275/1/DZUL284.pdf Abd Razak, Dzulkifli (2007) Service with - a smile if possible. The New Sunday Times.
institution Universiti Sains Malaysia
building Hamzah Sendut Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Sains Malaysia
content_source USM Institutional Repository
url_provider http://eprints.usm.my/
language English
topic HC79 Special topics-Including air pollution, automation,consumer demand, famines, flow of funds,etc.
spellingShingle HC79 Special topics-Including air pollution, automation,consumer demand, famines, flow of funds,etc.
Abd Razak, Dzulkifli
Service with - a smile if possible
description THE government wants the public delivery system to be drastically improved. Chief Secretary to the government Tan Sri Mohd Sidek Hassan has ordered heads of department to make unannounced visits to public counters to check out the situation. The chief secretary believes the most important part of service is speed. "Everyone expects to be served fast, be it at the government departments, banks or restaurants. I would rather be served fast with or without a smile rather than not be served at all. But the best and ideal service is one that is fast and with a smile," he said. This is possible going by the examples he singled out—Subang Jaya's Municipal Council, the Employees Provident Fund office in Petaling Jaya and Immigration Department offices.
format Article
author Abd Razak, Dzulkifli
author_facet Abd Razak, Dzulkifli
author_sort Abd Razak, Dzulkifli
title Service with - a smile if possible
title_short Service with - a smile if possible
title_full Service with - a smile if possible
title_fullStr Service with - a smile if possible
title_full_unstemmed Service with - a smile if possible
title_sort service with - a smile if possible
publishDate 2007
url http://eprints.usm.my/33275/1/DZUL284.pdf
http://eprints.usm.my/33275/
_version_ 1643707877089607680
score 13.160551

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