Organizational Justice, Conflict Management Styles, And Organizational Commitment Among Bank Employees In Northern Malaysia

Sejak tahun 2010, bank-bank perdagangan di Malaysia telah mempunyai bilangan pusing-ganti staf paling ramai dalam kalangan pekerja-pekerja bukan pengurusan seperti kerani, pegawai dan pegawai kanan. Ini telah menjadi masalah utama dalam industri perbankan di Malaysia yang disebabkan oleh kurangnya k...

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Main Author: Mohd Kassim, Muhammad Asyraf
Format: Thesis
Language:English
Published: 2016
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Online Access:http://eprints.usm.my/31498/1/MUHAMMAD_ASYRAF_BIN_MOHD_KASSIM_24.pdf
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spelling my.usm.eprints.31498 http://eprints.usm.my/31498/ Organizational Justice, Conflict Management Styles, And Organizational Commitment Among Bank Employees In Northern Malaysia Mohd Kassim, Muhammad Asyraf HD28-70 Management. Industrial Management Sejak tahun 2010, bank-bank perdagangan di Malaysia telah mempunyai bilangan pusing-ganti staf paling ramai dalam kalangan pekerja-pekerja bukan pengurusan seperti kerani, pegawai dan pegawai kanan. Ini telah menjadi masalah utama dalam industri perbankan di Malaysia yang disebabkan oleh kurangnya komitmen pekerja terhadap organisasi mereka. Pekerja-pekerja ini hendaklah mempunyai persepsi yang baik terhadap organisasi mereka dan dapat menentukan gaya pengurusan konflik yang relevan kerana ini adalah penting dalam membangunkan komitmen organisasi di kalangan pekerja sesebuah organisasi. Kajian ini mencadangkan dan menguji satu kerangka kerja yang menggabungkan kesemua dimensi keadilan organisasi, gaya pengurusan konflik, and komitmen organisasi. Data kajian telah dikumpulkan daripada 303 responden dengan menggunakan satu tinjauan berstruktur. Partial Least Squares – Model Persamaan Berstruktur (PLS-SEM) telah digunakan untuk menguji model itu. Since year 2010, commercial banks in Malaysia have had the most number of staff turnovers among the non-managerial bank employees such as the clerks, officers, and senior officers. This has become a major problem for the Malaysian banking industry primarily driven by the lack of the employees’ commitment in the organization. These employees must establish good perception towards their organization and determine the most appropriate conflict handling styles as it is important in developing organizational commitment among the employees in the organization. This study proposes and tests a research framework that integrates all dimensions of organizational justice, conflict management styles, and organizational commitment. Partial Least Squares – Structural Equation Modeling (PLS-SEM) was employed to test the model. The data was collected from 303 respondents using a structured survey. 2016-04 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/31498/1/MUHAMMAD_ASYRAF_BIN_MOHD_KASSIM_24.pdf Mohd Kassim, Muhammad Asyraf (2016) Organizational Justice, Conflict Management Styles, And Organizational Commitment Among Bank Employees In Northern Malaysia. Masters thesis, Universiti Sains Malaysia.
institution Universiti Sains Malaysia
building Hamzah Sendut Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Sains Malaysia
content_source USM Institutional Repository
url_provider http://eprints.usm.my/
language English
topic HD28-70 Management. Industrial Management
spellingShingle HD28-70 Management. Industrial Management
Mohd Kassim, Muhammad Asyraf
Organizational Justice, Conflict Management Styles, And Organizational Commitment Among Bank Employees In Northern Malaysia
description Sejak tahun 2010, bank-bank perdagangan di Malaysia telah mempunyai bilangan pusing-ganti staf paling ramai dalam kalangan pekerja-pekerja bukan pengurusan seperti kerani, pegawai dan pegawai kanan. Ini telah menjadi masalah utama dalam industri perbankan di Malaysia yang disebabkan oleh kurangnya komitmen pekerja terhadap organisasi mereka. Pekerja-pekerja ini hendaklah mempunyai persepsi yang baik terhadap organisasi mereka dan dapat menentukan gaya pengurusan konflik yang relevan kerana ini adalah penting dalam membangunkan komitmen organisasi di kalangan pekerja sesebuah organisasi. Kajian ini mencadangkan dan menguji satu kerangka kerja yang menggabungkan kesemua dimensi keadilan organisasi, gaya pengurusan konflik, and komitmen organisasi. Data kajian telah dikumpulkan daripada 303 responden dengan menggunakan satu tinjauan berstruktur. Partial Least Squares – Model Persamaan Berstruktur (PLS-SEM) telah digunakan untuk menguji model itu. Since year 2010, commercial banks in Malaysia have had the most number of staff turnovers among the non-managerial bank employees such as the clerks, officers, and senior officers. This has become a major problem for the Malaysian banking industry primarily driven by the lack of the employees’ commitment in the organization. These employees must establish good perception towards their organization and determine the most appropriate conflict handling styles as it is important in developing organizational commitment among the employees in the organization. This study proposes and tests a research framework that integrates all dimensions of organizational justice, conflict management styles, and organizational commitment. Partial Least Squares – Structural Equation Modeling (PLS-SEM) was employed to test the model. The data was collected from 303 respondents using a structured survey.
format Thesis
author Mohd Kassim, Muhammad Asyraf
author_facet Mohd Kassim, Muhammad Asyraf
author_sort Mohd Kassim, Muhammad Asyraf
title Organizational Justice, Conflict Management Styles, And Organizational Commitment Among Bank Employees In Northern Malaysia
title_short Organizational Justice, Conflict Management Styles, And Organizational Commitment Among Bank Employees In Northern Malaysia
title_full Organizational Justice, Conflict Management Styles, And Organizational Commitment Among Bank Employees In Northern Malaysia
title_fullStr Organizational Justice, Conflict Management Styles, And Organizational Commitment Among Bank Employees In Northern Malaysia
title_full_unstemmed Organizational Justice, Conflict Management Styles, And Organizational Commitment Among Bank Employees In Northern Malaysia
title_sort organizational justice, conflict management styles, and organizational commitment among bank employees in northern malaysia
publishDate 2016
url http://eprints.usm.my/31498/1/MUHAMMAD_ASYRAF_BIN_MOHD_KASSIM_24.pdf
http://eprints.usm.my/31498/
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score 13.145126