Quality culture and quality costs of a manufacturing organization in Penang, Malaysia

• Main Author: Oii, Inn Seong
• Format: Thesis
• Language: English
• Published: 1995
• Subjects: HD28-70 Management. Industrial Management
• Online Access: http://eprints.usm.my/29887/1/Ooi_Inn_Seong.pdf; http://eprints.usm.my/29887/

Penyelidikan ini telah dijalankan untuk mengaji samada wujudnya perbezaan di antara budaya kualiti pada peringkat pengurusan, penyelia dan operator di suatu organisasi. Perhubungan di antara budaya kualiti pada peringkat pengurusan dan berbagai kos qualiti dikaji. Kajian yang sa rna juga dijalankan untuk membandingkan budaya kualiti dua organisasi pada peringkat operator dua orgainsasi tersebut di atas. The research was conducted to study whether there is any significant difference between the quality Culture at the management, supervisor and operator levels of an organization. The relationship between quality culture management level and various elemeqts of quality costs of the organization was examined. A Similar study was carried out to compare the quality culture at operator level of· two other different organizations with the above organization.