The Relationship Between Total Quality Management (Tqm) Practices, Service Quality, Market Orientation, And Organizational Performance
Organizations, both manufacturing and service have realized the importance of quality. Therefore, they have been influenced by some quality programs related to Total Quality Management (TQM). TQM is always said to provide a lot of benefits to the organization. One of them is better service quality,...
Saved in:
主要作者: | |
---|---|
格式: | Thesis |
语言: | English |
出版: |
2004
|
主题: | |
在线阅读: | http://eprints.usm.my/25862/1/THE_RELATIONSHIP_BETWEEN_TOTAL_QUALITY_MANAGEMENT_%28TQM%29_PRACTICES%2C_SERVICE_QUALITY%2C_MARKET_ORIENTATION%2C_AND_ORGANIZATIONAL_PERFORMANCE.pdf http://eprints.usm.my/25862/ |
标签: |
添加标签
没有标签, 成为第一个标记此记录!
|
id |
my.usm.eprints.25862 |
---|---|
record_format |
eprints |
spelling |
my.usm.eprints.25862 http://eprints.usm.my/25862/ The Relationship Between Total Quality Management (Tqm) Practices, Service Quality, Market Orientation, And Organizational Performance Samat, Nusrah HF5001-6182 Business Organizations, both manufacturing and service have realized the importance of quality. Therefore, they have been influenced by some quality programs related to Total Quality Management (TQM). TQM is always said to provide a lot of benefits to the organization. One of them is better service quality, which is crucial for service organizations in satisfying customers' needs and wants. 2004 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/25862/1/THE_RELATIONSHIP_BETWEEN_TOTAL_QUALITY_MANAGEMENT_%28TQM%29_PRACTICES%2C_SERVICE_QUALITY%2C_MARKET_ORIENTATION%2C_AND_ORGANIZATIONAL_PERFORMANCE.pdf Samat, Nusrah (2004) The Relationship Between Total Quality Management (Tqm) Practices, Service Quality, Market Orientation, And Organizational Performance. Masters thesis, Universiti Sains Malaysia. |
institution |
Universiti Sains Malaysia |
building |
Hamzah Sendut Library |
collection |
Institutional Repository |
continent |
Asia |
country |
Malaysia |
content_provider |
Universiti Sains Malaysia |
content_source |
USM Institutional Repository |
url_provider |
http://eprints.usm.my/ |
language |
English |
topic |
HF5001-6182 Business |
spellingShingle |
HF5001-6182 Business Samat, Nusrah The Relationship Between Total Quality Management (Tqm) Practices, Service Quality, Market Orientation, And Organizational Performance |
description |
Organizations, both manufacturing and service have realized the importance of quality. Therefore, they have been influenced by some quality programs related to Total Quality Management (TQM). TQM is always said to provide a lot of benefits to the organization. One of them is better service quality, which is crucial for service organizations in satisfying customers' needs and wants. |
format |
Thesis |
author |
Samat, Nusrah |
author_facet |
Samat, Nusrah |
author_sort |
Samat, Nusrah |
title |
The Relationship Between Total Quality Management (Tqm) Practices, Service Quality, Market Orientation, And Organizational Performance |
title_short |
The Relationship Between Total Quality Management (Tqm) Practices, Service Quality, Market Orientation, And Organizational Performance |
title_full |
The Relationship Between Total Quality Management (Tqm) Practices, Service Quality, Market Orientation, And Organizational Performance |
title_fullStr |
The Relationship Between Total Quality Management (Tqm) Practices, Service Quality, Market Orientation, And Organizational Performance |
title_full_unstemmed |
The Relationship Between Total Quality Management (Tqm) Practices, Service Quality, Market Orientation, And Organizational Performance |
title_sort |
relationship between total quality management (tqm) practices, service quality, market orientation, and organizational performance |
publishDate |
2004 |
url |
http://eprints.usm.my/25862/1/THE_RELATIONSHIP_BETWEEN_TOTAL_QUALITY_MANAGEMENT_%28TQM%29_PRACTICES%2C_SERVICE_QUALITY%2C_MARKET_ORIENTATION%2C_AND_ORGANIZATIONAL_PERFORMANCE.pdf http://eprints.usm.my/25862/ |
_version_ |
1643705968573284352 |
score |
13.154949 |