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Relationship Of Customer Loyalty And Satisfaction Perception Study On The Mobile Industry In Oman–A Case Of Oman Mobile

Tujuan kajian ini adalah untuk memahami tanggapan kualiti perkhidmatan dan meneliti perhubungan di antara dimensi kualiti perkhidmatan, kepuasan pelanggan dan kesetiaan pelanggan terhadap perkhidmatan yang diberikan oleh pembekal perkhidmatan telefon bimbit di pasaran Oman....

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Main Author: Jameel Al Darey, Dhahi Saleh
Format: Thesis
Language:English
Published: 2009
Subjects:
HF5001-6182 Business
Online Access:http://eprints.usm.my/25505/1/RELATIONSHIP_OF_CUSTOMER_LOYALTY_AND_SATISFACTION_PERCEPTION.pdf
http://eprints.usm.my/25505/
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spelling my.usm.eprints.25505 http://eprints.usm.my/25505/ Relationship Of Customer Loyalty And Satisfaction Perception Study On The Mobile Industry In Oman–A Case Of Oman Mobile Jameel Al Darey, Dhahi Saleh HF5001-6182 Business Tujuan kajian ini adalah untuk memahami tanggapan kualiti perkhidmatan dan meneliti perhubungan di antara dimensi kualiti perkhidmatan, kepuasan pelanggan dan kesetiaan pelanggan terhadap perkhidmatan yang diberikan oleh pembekal perkhidmatan telefon bimbit di pasaran Oman. The purpose of this research is to find a better understanding of perceived service quality level and to examine the relationship between service quality dimensions, customer satisfaction and customer loyalty with the service offered by the mobile service provider in Oman market . 2009 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/25505/1/RELATIONSHIP_OF_CUSTOMER_LOYALTY_AND_SATISFACTION_PERCEPTION.pdf Jameel Al Darey, Dhahi Saleh (2009) Relationship Of Customer Loyalty And Satisfaction Perception Study On The Mobile Industry In Oman–A Case Of Oman Mobile. Masters thesis, USM.
institution Universiti Sains Malaysia
building Hamzah Sendut Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Sains Malaysia
content_source USM Institutional Repository
url_provider http://eprints.usm.my/
language English
topic HF5001-6182 Business
spellingShingle HF5001-6182 Business
Jameel Al Darey, Dhahi Saleh
Relationship Of Customer Loyalty And Satisfaction Perception Study On The Mobile Industry In Oman–A Case Of Oman Mobile
description Tujuan kajian ini adalah untuk memahami tanggapan kualiti perkhidmatan dan meneliti perhubungan di antara dimensi kualiti perkhidmatan, kepuasan pelanggan dan kesetiaan pelanggan terhadap perkhidmatan yang diberikan oleh pembekal perkhidmatan telefon bimbit di pasaran Oman. The purpose of this research is to find a better understanding of perceived service quality level and to examine the relationship between service quality dimensions, customer satisfaction and customer loyalty with the service offered by the mobile service provider in Oman market .
format Thesis
author Jameel Al Darey, Dhahi Saleh
author_facet Jameel Al Darey, Dhahi Saleh
author_sort Jameel Al Darey, Dhahi Saleh
title Relationship Of Customer Loyalty And Satisfaction Perception Study On The Mobile Industry In Oman–A Case Of Oman Mobile
title_short Relationship Of Customer Loyalty And Satisfaction Perception Study On The Mobile Industry In Oman–A Case Of Oman Mobile
title_full Relationship Of Customer Loyalty And Satisfaction Perception Study On The Mobile Industry In Oman–A Case Of Oman Mobile
title_fullStr Relationship Of Customer Loyalty And Satisfaction Perception Study On The Mobile Industry In Oman–A Case Of Oman Mobile
title_full_unstemmed Relationship Of Customer Loyalty And Satisfaction Perception Study On The Mobile Industry In Oman–A Case Of Oman Mobile
title_sort relationship of customer loyalty and satisfaction perception study on the mobile industry in oman–a case of oman mobile
publishDate 2009
url http://eprints.usm.my/25505/1/RELATIONSHIP_OF_CUSTOMER_LOYALTY_AND_SATISFACTION_PERCEPTION.pdf
http://eprints.usm.my/25505/
_version_ 1643705867260919808
score 13.15806

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