The Impact Of Consumer Complaints Handling On Complainant Satisfaction And Behavioral Outcomes: A Study Among The Telephone Service Providers In Mogadishu, Somalia
Dalam persaingan industri perkhidmatan kini, pihak organisasi berusaha sedaya upaya menarik serta mengekalkan pelanggan masing-masing dalam usaha menjamin keselamatan serta pertumbuhan pasaran saham. In today’s competitive service industry, organizations are increasingly...
Saved in:
| Main Author: | |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
2008
|
| Subjects: | |
| Online Access: | http://eprints.usm.my/25401/1/THE_IMPACT_OF_CONSUMER_COMPLAINTS_HANDLING_ON_COMPLAINANT.pdf http://eprints.usm.my/25401/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|