Customer satisfaction and islamic banking awareness in the islamic banking window system in Libya

• Main Authors: A.J., Khafafa,, Z., Shafii,
• Format: Article
• Language: en_US
• Published: Asian Research Publishing Network 2015
• Subjects: Customer awareness; Customer satisfaction; Service quality; Windows Islamic bank
• Online Access: http://ddms.usim.edu.my/handle/123456789/8746

This study aims to measure customer satisfaction in Libyan banks which operate under the Islamic window system, by examining the dimensions of the perceived quality and their effects on customer satisfaction. Using the modified SERVQUAL model, the dimensions of the service quality to be examined are...