رضا الزبائن عن جودة اخلدمات الفندقية املقدمة هلم دراسة تطبيقية مقارنة بني مستشفيي الشفاء وغزة األورويب يف فلسطن:

• Main Author: Aamer Suliman Ibrahim Abushariaa
• Format: Thesis
• Language: Arabic
• Published: Universiti Sains Islam Malaysia 2015
• Subjects: Consumer satisfaction; Quality control
• Online Access: http://ddms.usim.edu.my/handle/123456789/8627

The study aimed to compare hotel services provided to the patients at Shifa hospital and the European Gaza hospital in terms of quality of the services available and missing from the perspective of the patients benefiting from these services. The study also attempts to investigate the patients'...