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Employee assistant services (EAS) handbook based on teachers' expectations and perceptions towards help-seeking through counselling

Thesis (PhD)-- Faculty of Leadership and Management, Universiti Sains Islam Malaysia, 2016

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Main Author: Nurhafizah Binti Yaacob
Format: Thesis
Language:en_US
Published: Universiti Sains Islam Malaysia 2017
Subjects:
Performance
Employee assistance programs > Malaysia
Online Access:http://ddms.usim.edu.my:80/jspui/handle/123456789/14383
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spelling my.usim-143832018-03-22T07:06:32Z Employee assistant services (EAS) handbook based on teachers' expectations and perceptions towards help-seeking through counselling Nurhafizah Binti Yaacob Performance Employee assistance programs--Malaysia Thesis (PhD)-- Faculty of Leadership and Management, Universiti Sains Islam Malaysia, 2016 Employee Assistance Services (EAS) also known as Employee Assistance Program (EAP) plays the role as the medium of helping employees in both work-life and home-life challenges that might interfere the employees’ job performance. The services in EAS offer assistance through consultation, counseling, coaching and seminar related on family and marital issues, career development, industrial relation issues, mental and also physical health. An explanatory study has been conducted among the teachers in the national daily schools in District G, Selangor through four (4) phases of mixed-method research. The research objectives of this study were analysed phase by phase. In Phase I, a quantitative research was conducted to identify the teachers’ demographic background and their challenges in work-life and homelife. This phase also identifies the teachers’ expectations toward the EAS as the medium of workplace wellness program and their perceptions toward help-seeking through counseling services. The respondents’ expectations have shown that enhancement on the existing practice of counseling services is needed on the aspects of the type of services, procedures, referral systems and meet-up location while their perceptions’ toward help-seeking through counseling services have shown that the respondents’ self-stigma, social stigma, emotional openness and anticipated risk & utility were rated at the moderate level. In Phase II, a qualitative research was conducted with the key stakeholders based on the data gathered in Phase I. Through focus group discussions and in-depth interviews, the most suitable criteria of the EAS structure was suggested which followed by the Internal EAS Handbook development in Phase III. To identify its effectiveness and participant’s satisfaction, a pilot Internal EAS was conducted in Phase IV. Through this phase, quantitative and qualitative approaches were conducted as the participants’ pre and post-perceptions toward helpseeking through counseling services were tested. The major findings of the test have proven to be statistically significant and highly improved participants’ self-stigma and social stigma by decreasing both stigmas toward help-seeking through counseling. Participants’ emotional openness and anticipated risk & utility have also proven to be positively impacted and statistically highly significant. The percentage values of the EAS satisfaction among the participants also found to be positively high toward the pilot Internal EAS. This study also provides recommendation for future research of its kind. 2017-03-20T07:17:22Z 2017-03-20T07:17:22Z 2016-07 Thesis http://ddms.usim.edu.my:80/jspui/handle/123456789/14383 en_US Universiti Sains Islam Malaysia
institution Universiti Sains Islam Malaysia
building USIM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universit Sains Islam i Malaysia
content_source USIM Institutional Repository
url_provider http://ddms.usim.edu.my/
language en_US
topic Performance
Employee assistance programs--Malaysia
spellingShingle Performance
Employee assistance programs--Malaysia
Nurhafizah Binti Yaacob
Employee assistant services (EAS) handbook based on teachers' expectations and perceptions towards help-seeking through counselling
description Thesis (PhD)-- Faculty of Leadership and Management, Universiti Sains Islam Malaysia, 2016
format Thesis
author Nurhafizah Binti Yaacob
author_facet Nurhafizah Binti Yaacob
author_sort Nurhafizah Binti Yaacob
title Employee assistant services (EAS) handbook based on teachers' expectations and perceptions towards help-seeking through counselling
title_short Employee assistant services (EAS) handbook based on teachers' expectations and perceptions towards help-seeking through counselling
title_full Employee assistant services (EAS) handbook based on teachers' expectations and perceptions towards help-seeking through counselling
title_fullStr Employee assistant services (EAS) handbook based on teachers' expectations and perceptions towards help-seeking through counselling
title_full_unstemmed Employee assistant services (EAS) handbook based on teachers' expectations and perceptions towards help-seeking through counselling
title_sort employee assistant services (eas) handbook based on teachers' expectations and perceptions towards help-seeking through counselling
publisher Universiti Sains Islam Malaysia
publishDate 2017
url http://ddms.usim.edu.my:80/jspui/handle/123456789/14383
_version_ 1645153626965934080
score 13.160551

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