How to reduce employees' turnover intention from the psychological perspective: a mediated moderation model

• Main Authors: Yan, Zhen, Mansor, Zuraina, Choo, Wei Chong, Abdullah, Abdul Rashid
• Format: Article
• Language: English
• Published: Dove Press 2021
• Subjects: Psychological capital; Organizational commitment; Job satisfaction; Turnover intention; Position; Four-star and five-star hotels in China
• Online Access: http://psasir.upm.edu.my/id/eprint/97561/1/ABSTRACT.pdf; http://psasir.upm.edu.my/id/eprint/97561/; https://www.dovepress.com/how-to-reduce-employeesrsquo-turnover-intention-from-the-psychological-peer-reviewed-fulltext-article-PRBM

Background: The hospitality industry is deemed a great generator of global GDP and employment. However, high rates of voluntary turnover have gradually undermined global service organizations and brought huge losses to them. Nowadays, the hotel sector continues to be plagued by high turnover rates....