An evaluation of a training program conducted by a private training provider

• Main Author: Annamalai, Sathivalu
• Format: Thesis
• Language: English; English
• Published: 1998
• Subjects: Employees - Training of - Evaluation; Telephone etiquette
• Online Access: http://psasir.upm.edu.my/id/eprint/9085/1/FPP_1998_84%20IR.pdf; http://psasir.upm.edu.my/id/eprint/9085/

The purpose of this study was to evaluate a series of a training programs conducted by a private training provider from January 1996 to December 1997. The training program was 'Telephone Techniques and Courtesies' organized by a private training provider, Consembition Jaya Sdn. Bhd. loc...