Managing training in ISO 9002 : a training need analysis of officers in direct access, a division of Southern Bank Berhad

• Main Author: Azizan, Norizan
• Format: Project Paper Report
• Language: English; English
• Published: 1998
• Subjects: Banks and banking - Officials and employees - In-service training; ISO 9000 Series Standards; Total quality management
• Online Access: http://psasir.upm.edu.my/id/eprint/9050/1/FPP_1998_57%20IR.pdf; http://psasir.upm.edu.my/id/eprint/9050/

This study was conducted to determine the training needs of the officers in Direct Access in line with its mission to achieve the "best-in-class" quality service standards benchmarked against ISO 9000 standards. The main focus was to determine the degree of understanding of officers on...