Chalet and resort guests expectation and perception of the quality factors using SERVQUAL dimension
This article propagates the guests feedback on tourism experience based on the three major quality factors: service, facility, and location. We employ a descriptive quantitative survey and utilize five dimensions of SERVQUAL to determine guests expectation and perception from lodging experience offe...
Saved in:
| Main Authors: | , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Ubiquity Press
2020
|
| Online Access: | http://psasir.upm.edu.my/id/eprint/88110/1/ABSTRACT.pdf http://psasir.upm.edu.my/id/eprint/88110/ https://ejmcm.com/article_1542.html |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|