User Acceptance of the E-Perolehan System Among Government Users in Malaysia

The study of user acceptance of new technology and technology innovation is considered to be one of the mature studies in the field of Information Systems (IS). User acceptance refers to the willingness of the user group to employ information technology for tasks the technology is designed to sup...

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Main Author: George Patrick @ Marimuthu
Format: Thesis
Language:English
English
Published: 2007
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Online Access:http://psasir.upm.edu.my/id/eprint/6905/1/GSM_2007_10.pdf
http://psasir.upm.edu.my/id/eprint/6905/
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spelling my.upm.eprints.69052023-11-14T08:58:47Z http://psasir.upm.edu.my/id/eprint/6905/ User Acceptance of the E-Perolehan System Among Government Users in Malaysia George Patrick @ Marimuthu The study of user acceptance of new technology and technology innovation is considered to be one of the mature studies in the field of Information Systems (IS). User acceptance refers to the willingness of the user group to employ information technology for tasks the technology is designed to support. This study looked into user acceptance of the eperolehan system at the individual level in the context of business-to-consumer (B2C). eperolehan is an electronic procurement system that converts manual procurement processes in the Government machinery to electronic procurement processes on the Internet. The study involved the use of an intention-based model and the Technology Acceptance Model (TAM) as its nomological framework. The constructs or variables of this study were subsumed in the quality dimension of the DeLone and McLean Model of IS Success. This study framed ten (10) independent variables and two (2) dependent variables. The ten independent variables were perceived usefulness (subsumed in the system quality dimension), trust, perceived ease of use and perceived risk (information quality dimension), assurance, responsiveness and facilitating conditions (service quality dimension) and web design quality (system, information and service). The two dependent variables were Intention to Transact and Actual Transaction Behavior. The instruments utilized in this study were adapted and adopted from established instruments in the context of the eperolehan system. This study employed a survey using self-administered questionnaires which were distributed to 358 respondents (government users) of the eperolehan system from a sampling frame of 1150 government users from 230 Pusat Tanggungjawab (procuring unit) of the 28 government ministeries and departments located in Klang Valley and Putrajaya. The data analysis procedures administered in this study generally comprised of descriptive and inferential statistics using the Statistical Package for Social Sciences (SPSS) and a Structural Equation Model (SEM) using LISREL to examine the hypotheses. A competing model was developed which had several path relationships added to the original model and presented a good model fit which enabled the hypotheses to be tested. It was found that perceived usefulness, assurance, facilitating conditions, perceived risk and web design quality (service quality) had significant relationships with lntention to Transact. Meanwhile, perceived ease of use, trust, responsiveness, web design quality (information and system) had insignificant relationships with lntention to Transact. lntention to Transact had a significant relationship with Actual Transaction Behavior. This study addressed several limitations and recommendations for future studies were proposed to encourage further research on user acceptance studies. 2007-11 Thesis NonPeerReviewed text en http://psasir.upm.edu.my/id/eprint/6905/1/GSM_2007_10.pdf George Patrick @ Marimuthu (2007) User Acceptance of the E-Perolehan System Among Government Users in Malaysia. Doctoral thesis, Universiti Putra Malaysia. Information technology - Malaysia. Information resources management - Malaysia. English
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
English
topic Information technology - Malaysia.
Information resources management - Malaysia.
spellingShingle Information technology - Malaysia.
Information resources management - Malaysia.
George Patrick @ Marimuthu
User Acceptance of the E-Perolehan System Among Government Users in Malaysia
description The study of user acceptance of new technology and technology innovation is considered to be one of the mature studies in the field of Information Systems (IS). User acceptance refers to the willingness of the user group to employ information technology for tasks the technology is designed to support. This study looked into user acceptance of the eperolehan system at the individual level in the context of business-to-consumer (B2C). eperolehan is an electronic procurement system that converts manual procurement processes in the Government machinery to electronic procurement processes on the Internet. The study involved the use of an intention-based model and the Technology Acceptance Model (TAM) as its nomological framework. The constructs or variables of this study were subsumed in the quality dimension of the DeLone and McLean Model of IS Success. This study framed ten (10) independent variables and two (2) dependent variables. The ten independent variables were perceived usefulness (subsumed in the system quality dimension), trust, perceived ease of use and perceived risk (information quality dimension), assurance, responsiveness and facilitating conditions (service quality dimension) and web design quality (system, information and service). The two dependent variables were Intention to Transact and Actual Transaction Behavior. The instruments utilized in this study were adapted and adopted from established instruments in the context of the eperolehan system. This study employed a survey using self-administered questionnaires which were distributed to 358 respondents (government users) of the eperolehan system from a sampling frame of 1150 government users from 230 Pusat Tanggungjawab (procuring unit) of the 28 government ministeries and departments located in Klang Valley and Putrajaya. The data analysis procedures administered in this study generally comprised of descriptive and inferential statistics using the Statistical Package for Social Sciences (SPSS) and a Structural Equation Model (SEM) using LISREL to examine the hypotheses. A competing model was developed which had several path relationships added to the original model and presented a good model fit which enabled the hypotheses to be tested. It was found that perceived usefulness, assurance, facilitating conditions, perceived risk and web design quality (service quality) had significant relationships with lntention to Transact. Meanwhile, perceived ease of use, trust, responsiveness, web design quality (information and system) had insignificant relationships with lntention to Transact. lntention to Transact had a significant relationship with Actual Transaction Behavior. This study addressed several limitations and recommendations for future studies were proposed to encourage further research on user acceptance studies.
format Thesis
author George Patrick @ Marimuthu
author_facet George Patrick @ Marimuthu
author_sort George Patrick @ Marimuthu
title User Acceptance of the E-Perolehan System Among Government Users in Malaysia
title_short User Acceptance of the E-Perolehan System Among Government Users in Malaysia
title_full User Acceptance of the E-Perolehan System Among Government Users in Malaysia
title_fullStr User Acceptance of the E-Perolehan System Among Government Users in Malaysia
title_full_unstemmed User Acceptance of the E-Perolehan System Among Government Users in Malaysia
title_sort user acceptance of the e-perolehan system among government users in malaysia
publishDate 2007
url http://psasir.upm.edu.my/id/eprint/6905/1/GSM_2007_10.pdf
http://psasir.upm.edu.my/id/eprint/6905/
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score 13.154949