HRM issues in quality initiatives for Malaysian universities
The aim of this paper is to provide evidence on the importance of human resource (HR) related factors in total quality management (TQM) implementation. This involves identifying and defining HR-related critical success factors (CSFs) from an exhaustive source of literature reviews on quality initia...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Faculty of Economics and Management, Universiti Putra Malaysia
2007
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| Online Access: | http://psasir.upm.edu.my/id/eprint/676/1/bab07.pdf http://psasir.upm.edu.my/id/eprint/676/ http://econ.upm.edu.my/ijem/vol1_no3.htm |
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