Intercultural communication and conflict management among Malaysian employers and Indonesian domestic workers in Kuala Lumpur

• Main Authors: Lukman, Inon Beydha, Othman, Jamilah, Hassan, Md. Salleh, Sulaiman, Abdul Hadi
• Format: Conference or Workshop Item
• Language: English
• Published: Universiti Putra Malaysia 2009
• Online Access: http://psasir.upm.edu.my/id/eprint/66935/1/IPSAS_2009-8.pdf; http://psasir.upm.edu.my/id/eprint/66935/

This paper aims to investigate sources of conflict in communication at the domestic workplace among Malaysian employers and Indonesian domestic workers in Kuala Lumpur. The following questions will be addressed: what patterns and context of communication do they use, what strategies do they use in m...