Customer’s expectation, perception and satisfaction with service quality of a fitness center in Malaysia
This study examined customer’s expectation, perception and satisfaction with service quality of a fitness centre in Malaysia. The study also investigated whether there are differences in satisfaction with service quality based on gender and ethnicity of fitness centre customers. Data were collected...
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
AkiNik Publications
2017
|
| Online Access: | http://psasir.upm.edu.my/id/eprint/61271/1/Customer%E2%80%99s%20expectation%2C%20perception%20and%20satisfaction%20with%20service%20quality%20of%20a%20fitness%20center%20in%20Malaysia.pdf http://psasir.upm.edu.my/id/eprint/61271/ https://www.kheljournal.com/archives/?year=2017&vol=4&issue=1&part=C&ArticleId=802 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Internet
http://psasir.upm.edu.my/id/eprint/61271/1/Customer%E2%80%99s%20expectation%2C%20perception%20and%20satisfaction%20with%20service%20quality%20of%20a%20fitness%20center%20in%20Malaysia.pdfhttp://psasir.upm.edu.my/id/eprint/61271/
https://www.kheljournal.com/archives/?year=2017&vol=4&issue=1&part=C&ArticleId=802