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A technical perspective of knowledge management in collaborative software maintenance environment

Knowledge management (KM) is critical in Software Maintenance (SM) organizations to provide an environment for creating and sharing knowledge. SM environment is complex, knowledge-driven and highly collaborative. Issue such as inadequate knowledge is still regarded as a major challenge in SM. To fin...

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Main Authors: Mohd Nor, Mohd Zali, Abdullah, Rusli
Format: Conference or Workshop Item
Language:English
Published: Universiti Utara Malaysia 2008
Online Access:http://psasir.upm.edu.my/id/eprint/59735/1/239-244-CR120.pdf
http://psasir.upm.edu.my/id/eprint/59735/
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spelling my.upm.eprints.597352018-03-21T04:46:55Z http://psasir.upm.edu.my/id/eprint/59735/ A technical perspective of knowledge management in collaborative software maintenance environment Mohd Nor, Mohd Zali Abdullah, Rusli Knowledge management (KM) is critical in Software Maintenance (SM) organizations to provide an environment for creating and sharing knowledge. SM environment is complex, knowledge-driven and highly collaborative. Issue such as inadequate knowledge is still regarded as a major challenge in SM. To find out more on the above limitation in term of technical perspective, we study the activities of a maintenance organization and conducted a survey and discussion. Based on the results, we conclude that domain and technical knowledge are important to maintainers, but are often not available. Also, usefulness of tools to acquire and share knowledge are limited, mainly due to lack of integration between tools. Universiti Utara Malaysia 2008 Conference or Workshop Item PeerReviewed text en http://psasir.upm.edu.my/id/eprint/59735/1/239-244-CR120.pdf Mohd Nor, Mohd Zali and Abdullah, Rusli (2008) A technical perspective of knowledge management in collaborative software maintenance environment. In: Knowledge Management International Conference 2008 (KMICe 2008), 10-12 June 2008, Langkawi, Kedah. (pp. 239-244).
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description Knowledge management (KM) is critical in Software Maintenance (SM) organizations to provide an environment for creating and sharing knowledge. SM environment is complex, knowledge-driven and highly collaborative. Issue such as inadequate knowledge is still regarded as a major challenge in SM. To find out more on the above limitation in term of technical perspective, we study the activities of a maintenance organization and conducted a survey and discussion. Based on the results, we conclude that domain and technical knowledge are important to maintainers, but are often not available. Also, usefulness of tools to acquire and share knowledge are limited, mainly due to lack of integration between tools.
format Conference or Workshop Item
author Mohd Nor, Mohd Zali
Abdullah, Rusli
spellingShingle Mohd Nor, Mohd Zali
Abdullah, Rusli
A technical perspective of knowledge management in collaborative software maintenance environment
author_facet Mohd Nor, Mohd Zali
Abdullah, Rusli
author_sort Mohd Nor, Mohd Zali
title A technical perspective of knowledge management in collaborative software maintenance environment
title_short A technical perspective of knowledge management in collaborative software maintenance environment
title_full A technical perspective of knowledge management in collaborative software maintenance environment
title_fullStr A technical perspective of knowledge management in collaborative software maintenance environment
title_full_unstemmed A technical perspective of knowledge management in collaborative software maintenance environment
title_sort technical perspective of knowledge management in collaborative software maintenance environment
publisher Universiti Utara Malaysia
publishDate 2008
url http://psasir.upm.edu.my/id/eprint/59735/1/239-244-CR120.pdf
http://psasir.upm.edu.my/id/eprint/59735/
_version_ 1643837158999457792
score 13.19449

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