Understanding airline travelers perceptions of well - being: the role of cognition, emotion, and sensory experiences in airline lounges

• Main Authors: Kim, Hyeon Cheol, Chua, Bee Lia, Sanghyeop, Lee, Boo, Huey Chern, Heesup, Han
• Format: Article
• Language: English
• Published: Taylor & Francis 2016
• Online Access: http://psasir.upm.edu.my/id/eprint/53186/1/Understanding%20airline%20travelers%20perceptions%20of%20well%20-%20being%20the%20role%20of%20cognition%2C%20emotion%2C%20and%20sensory%20experiences%20in%20airline%20lounges.pdf; http://psasir.upm.edu.my/id/eprint/53186/

This study investigated the relationships among cognition, emotion, sensory, well-being perception, satisfaction, word-of-mouth, and intention to revisit airline lounges. Results of the structural analysis revealed that travelers’ overall perceptions of well-being were more dependent on the cognitive and sensory dimensions of the lounge experience, and cognitive evaluation was more influential than sensory evaluation in enhancing this perception of well-being. Our results indicated that travelers’ perceived well-being with regard to the airline lounge experience induced high levels of satisfaction. Moreover, it was identified that this perception of well-being was not enough to generate travelers’ positive word-of-mouth, but it did ensure their repatronage.