The customer satisfaction status towards core governmental services in Malaysia

• Main Authors: Selvanathan, Mahiswaran, Selladurai, Sugumaran, Gill, Sarjit S., Kunasekaran, Puvaneswaran, Pei, Jun Tan
• Format: Article
• Language: English
• Published: Canadian Center of Science and Education 2016
• Online Access: http://psasir.upm.edu.my/id/eprint/52961/1/The%20customer%20satisfaction%20status%20towards%20core%20governmental%20services%20in%20Malaysia.pdf; http://psasir.upm.edu.my/id/eprint/52961/

This present study examines the level of customer satisfaction of three government agencies Royal Malaysian Police (RMP), National Registration Department (NRD), and the Public Works Department (PWD) in Malaysia. Studies on these three government agencies were conducted in Selangor, Johor, Perak, an...