Predicting factors of patients’ satisfaction with outpatient services in military hospital

• Main Authors: J., Saifulsyahira, Juni, Muhamad Hanafiah, M. S., Salmiah
• Format: Article
• Language: English
• Published: Community Health Society Malaysia (CHSM) 2015
• Online Access: http://psasir.upm.edu.my/id/eprint/45926/1/Predicting%20factors%20of%20patients%E2%80%99%20satisfaction%20with%20outpatient%20services%20in%20military%20hospital.pdf; http://psasir.upm.edu.my/id/eprint/45926/; http://publichealthmy.org/ejournal/ojs2/index.php/ijphcs/article/view/215

Background: Patients are the main customer of the health services. Predictors of level of patients’ satisfaction are important to determine the effectiveness of health care delivery and quality of medical care. This study aims to determine the predicting factors of patients’ satisfaction with outpat...