Use of simulation in solving outpatient clinic problems: a review of the literature

• Main Authors: Tang, Sai Hong, Pah, Pin Shang, Arumugam, Manohar, Mohd Yusuff, Rosnah
• Format: Article
• Language: English
• Published: South African Institute of Industrial Engineers 2013
• Online Access: http://psasir.upm.edu.my/id/eprint/29745/1/Use%20of%20simulation%20in%20solving%20outpatient%20clinic%20problems.pdf; http://psasir.upm.edu.my/id/eprint/29745/; http://sajie.journals.ac.za/pub/article/view/551

The increasing demand for outpatient services has led to overcrowded clinics, long waiting times for patients, and extended staff working hours in outpatient clinics. Simulation tools have been used to ameliorate deficiencies in the appointment system, resource allocation, and patient flow managemen...