Mediation effects of behavior outcomes in the relationships between human resource practices and firm performance
In this study the researcher examined the relationships between human resource practices (HRPs), firm performance (service quality), and the mediation effects of employees’ behavior outcomes including organizational citizenship behaviors (OCBs), employees’ abilities and employees’ motivation. The HR...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English English |
| Published: |
2011
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| Online Access: | http://psasir.upm.edu.my/id/eprint/27693/1/FPP%202011%2035R.pdf http://psasir.upm.edu.my/id/eprint/27693/ |
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