English language communication training needs of front office assistants of hotels in Kuala Lumpur.
In this study, English language communication training needs of Front Office Assistants were identified and described. Eight hotels of 4-star and 5-star rating in Kuala Lumpur participated in the survey, from which a total of 44 Front Office Assistants and 26 Managers responded. The main aim of the...
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| Format: | Book Section |
| Language: | English |
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Universiti Putra Malaysia Press
2002
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| Online Access: | http://psasir.upm.edu.my/id/eprint/20008/1/English_Language_Communication_Training_Needs_of_Front_Office_Assistants_of_Hotels_in_Kuala_Lumpur_2.pdf http://psasir.upm.edu.my/id/eprint/20008/ |
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