Knowledge exchange with customers using intelligent agents

• Main Authors: Homayouni, Seyed Mahdi, Tang, Sai Hong
• Format: Conference or Workshop Item
• Published: 2008
• Online Access: http://psasir.upm.edu.my/id/eprint/11764/

Customer gain their own experiences and knowledge through using products or services. This knowledge is recognized as one of the most important competitive resources for the companies in recent years. However the models were introduced in the literature for customer knowledge managment (CKM) focused...