Effects of E-CRM and green operational practices on operational performance of hospitals: a case study of ASEAN countries
The primary aim of this research was to assess the impact of operational practices and electronic customer relationship management (E-CRM) on the operational performance of hospitals within ASEAN countries, mediated by patient satisfaction. Additionally, the study examined the moderating effects of...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Regional Association for Security and crisis management
2024
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| Online Access: | http://psasir.upm.edu.my/id/eprint/113512/1/113512.pdf http://psasir.upm.edu.my/id/eprint/113512/ https://oresta.org/menu-script/index.php/oresta/article/view/690 |
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