COVID-19 pandemic impact on e-learning adoption and its utilization at higher education: a comparative analysis of institutions and students' perspectives

• Main Authors: Farah Ali, Abdifatah, Abdullah, Rusli, Abi Hassan, Abdikarim, Abdullahi, Husein Osman, Mohamed, Mohamed Mohamud
• Format: Article
• Language: English
• Published: International Information and Engineering Technology Association 2024
• Online Access: http://psasir.upm.edu.my/id/eprint/107165/1/COVID-19%20Pandemic%20Impact%20on%20E-Learning%20Adoption%20and%20Its%20Utilization%20at%20Higher%20Education.pdf; http://psasir.upm.edu.my/id/eprint/107165/; https://iieta.org/journals/isi/paper/10.18280/isi.290206

COVID-19 has forced Somali universities to implement e-learning systems to ensure education continuity. This study identifies the components that drive the effectiveness of e-learning platforms within Somali private universities by utilizing insights from student feedback. To accomplish this, the study employed the renowned DeLone and McLean's Information Systems Success (D&M IS) model, serving as a framework for evaluating and validating the factors pertaining to the e-learning platform's success. A questionnaire has been employed with the aim of gathering data from students to satisfy the research's objectives. In this study, 867 respondents were collected and analyzed using a structural equation model (SEM). Additionally, the results showed that Service Quality (SRQ), System Use (SU), System Quality (SQ), and User Satisfaction (US) significantly influenced Net Benefit (NB) of the e-learning platforms. However, there was no correlation between Information Quality (IQ) and User Satisfaction (US). This study provides useful insight to guide policy decisions and support e-learning. However, the study is limited since it is narrowly focused on Somalia, which limits its generalizability to other developing countries.